Could You Please Let Me Know Your Convenient Time to Call You
Denise has left at just the aforementioned time every bit things are getting decorated at Tip Top Trading. The squad are finding it difficult to cope with one less member of staff. How are they going to manage to bargain with all the calls they're getting? Anna'south going to accept to rely on her telephone message notation-taking skills!
Language to use when taking a telephone message at a busy fourth dimension
This episode focuses on the language that you might apply when answering the phone and taking a bulletin.
Phrases from the programme:
- We're a bit busy at the moment; could I take your name and we'll call you back?
- When would be a user-friendly time to call you?
- Could I take a message delight and I'll make certain he/she calls y'all back?
Listening Challenge
What has the office run out of?
The answer is at the bottom of the transcript below:
Transcript
Tom
Has anyone seen the stapler?
Anna
I tin't detect any pens.
Tom
Oh, hither it is.
Paul
Will someone answer that phone?
Narrator
Hello over again and welcome dorsum to English at Piece of work. The offices of Tip Top Trading have become chaotic since Denise left and simply at a time when things are getting busy. How is everyone going to cope? Let's notice out.
Tom
Hello. Yes? Information technology is. We're very decorated at the moment then phone call back subsequently. Bye.
Anna
That was a flake rude Tom.
Tom
Well we're besides busy to be nice.
Narrator
Hmm. Not a skilful attitude Tom. Even when y'all are busy at piece of work information technology'due south of import to be polite on the telephone. It could be a potential customer. Anna, I remember you're going to take to remind Tom well-nigh this.
Anna
Yes, I retrieve so.
Narrator
If things are busy in the office y'all could say to someone on the phone 'we're a scrap busy at the moment, could I take your name and number and we'll call you dorsum'? And, 'when would be a convenient time to call you?' or if the caller wants to speak to someone specific you could say 'could I have a message please and I'll make sure he or she calls you back?'
Anna
That's useful. Oh there goes the phone again.
Paul
Anna, could you get that delight? I've got a mouthful of biscuit. Thanks.
Anna
Sure Paul. Hello? Tip Top Trading… yes, that'southward right… but things are a bit decorated at the moment. Could I take your name and number and I'll call you back every bit soon as I tin can… oh concur on, has anyone got a pen?
Tom
I think we've run out. Denise ordinarily orders them. Here, utilise my souvenir pen I bought in Italia, y'all encounter it changes colour if you lot hold it upwardly to the light.
Anna
Thanks. Oh no! There's no paper to write it on.
Tom
Here, write it on my manus.
Anna
OK. Hold still. vii-4-9-0-five-half-dozen-8. Thanks for your patience, when is a skilful time to call yous back? … OK… 3 o'clock… I'll call you then. Goodbye.
Tom
Sounds important.
Anna
Perchance. Oh non again! Hello, Tip Top Trading, Anna speaking… I encounter… Well he doesn't seem to exist here at the moment… can I accept a message and I'll become him to phone call you back? Tom, I demand your other hand to write on… go on however. OK, what'south the message? … Yep, call Bob about the lemons on eight-0-ix-five-2-iv. OK, I'll laissez passer that on. Cheers. Bye.
Tom
Goodness. It's been crazy hither since Denise left. Wait we've even run out of teabags. I'll go and get some, shall I?
Paul
Hold on Tom. Has that invoice for Tutti Fruity been sent out notwithstanding?
Tom
I dunno. Denise ordinarily sends out the paperwork.
Anna
I wish Denise was here!
Narrator
So do we all! Information technology sounds similar chaos in the office but nevertheless hectic things can get, recollect to remain professional person when answering the phone. Here's a reminder of some of the phrases you could use…
We're a bit busy at the moment; could I take your proper noun and number and we'll telephone call y'all back?
When would be a user-friendly time to call y'all?
Could I take a message please and I'll brand sure he or she calls you dorsum?
Anna
Ah there y'all are, Tom, yous've been a long time. I demand to requite Paul that of import message I wrote on your mitt.
Tom
Ah… yes… it'south a bit tricky. You come across, I went to the toilet and then I… washed my hands.
Anna
Oh no, y'all've washed the letters off! What are nosotros going to practice now?
Tom
Erm… I'll get that, shall I?
Anna
We tin can't bear on similar this.
Narrator
No yous can't! Has Anna lost the numbers of ii potential clients? Tin the company carry on like this? It certainly looks like it could do with another pair of hands. What volition happen next? Join us once again next time for English language at Work. Bye!
Listening challenge - answer
What has the office run out of?
Pens and paper.
Try Adjacent
Source: https://www.bbc.co.uk/learningenglish/chinese/features/english-at-work/53-language-to-use-telephone-message
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